SPC Press - Publisher
Welcome to SPC Press…the home of Quality Service!
Open a book description by clicking on its title.
Click here for order information.
Books by Donald J. Wheeler
Production
Costs
You Need
to Know
Measurement Process &
Using Imperfect Data
Service Sector.
E-Book Available
Experimental Data
- 2nd Ed.
Screening Designs
- 2nd Ed.
Books by Other SPC Press Authors
of W. Edwards Demingby Cecelia Killian
Ordering Information
- In order to provide the best pricing for our customers and clients (most of whom deal with us directly) we no longer accept credit cards online.
- Books may be ordered directly by calling us at 865-584-5005.
- Our office hours are 9:00 AM to 4:00 PM, U.S. EST, Monday through Friday.
- We do accept Visa, MasterCard, Discover, and American Express cards. When you call in anorder, please have your credit card number ready. Credit cards are required for personal orders,international orders, and booksellers.
- For domestic orders, unless other arrangements are made, we ship in a variety of ways, which may include US Mail Service, UPS, or FedEx. If you have a preference, please tell us when you place your order.
- International customers should call or email a request for a Pro Forma Invoice that will include shipping costs. We seek the most economical way to ship your orders, but the cost is usually significant. Without a Pro Forma Invoice, we will have to add the cost to your credit card without prior notification.
- Most orders are shipped within 24 hours. Quantity discounts are available. Contact our office for further information.
- As always, when you order from SPC Press, you will be talking with us personally. Good customer service always remains our constant goal.