SPC Press is pleased to offer, as a free download, the internationally acclaimed self-study course 12 Days to Deming.

Written by our colleague and friend, Dr. Henry Neave, this class is without a doubt the best self-study curriculum available today on the thoughts and teachings of Dr. W. Edwards Deming.

Those who might be interested in this course should read the Preface and Welcome in the file “A. PLEASE START HERE” to discover why Dr. Neave refers to this as an active-learning course.

Endorsements:

• “Finally—a sorely-needed authoritative, definitive, robust summary of W. Edwards Deming's philosophy that will stand the test of time.” Davis Balestracci, USA.
• “I found the whole course compelling. I heartily recommend it.” Mitch Beedie, UK.
• “This course builds knowledge and understanding.” Dr. Jackie Graham, Australia.
• “Throw yourself into 12 Days to Deming and be ready to be transformed!” Eric Lawson, USA.
• “An efficient route to deeper understanding and useful knowledge.” Charles Tortise, New Zealand.
• “I consider this a real gift. Well done.” Al Viswanathan, USA.
• You will finish immeasurably wiser.” Stuart Swalwell, UK.

12 Days to Deming

• A. PLEASE START HERE
• B1. Workbook for Days 1 to 3
• B2. Workbook for Days 4 to 6
• B3. Workbook for Days 7 to 9
• B4. Workbook for Days 10 to 12 & Optional Extras
• C. Cover Sheets for Binders
• D. Day 1: The Overture and the Deming Story
• E. Day 2: The Experiment on Red Beads
• F. Day 3: Understanding Variation & the Funnel Experiment
• G. Day 4: The Joiner Triangle and the 14 Points (Part 1)
• H. Day 5: The Joiner Triangle, the 14 Points (Part 2), & the Deadly Diseases
• I. Day 6: Gallery Furniture & Other True Stories
• J. Day 7: The Obstacles: Targets, Appraisals, Quotas, etc.
• K. Day 8: A New Climate
• L. Day 9: A System of … Profound Knowledge
• M. Day 10: A System of Profound Knowledge: Parts A and B
• N. Day 11: A System of Profound Knowledge: Parts C and D
• O. Day 12: Bringing It All Together—and Making It Happen
• P. Appendix
• Q. Contributions from Balaji Reddie
• R. References and Sources
• S. Optional Extras

The Deming Dimension is the prescribed text to accompany 12 Days to Deming. You can get your copy directly from SPC Press by calling us at 865-584-5005 or writing us at spcservice@spcpress.com.